Tour services must be canceled or changed.Transfer services must be canceled or changed, before 6pm the day prior, in order to receive a full refund of any deposit/full payment you may have made.We reserve the right to deny extra passengers. Federal Transportation law & insurance requires the number of people in the vehicle cannot exceed the amount listed on your voucher.We strongly suggest downloading the USA Transfers APP to be able to call us for free, consult your bookings and track our staff (Uber style).We do not guarantee them, however we accomplish it 99% of the time. We offer front facing car seats for children up to 40lb at no charge.Extra stops must be specified on your voucher. On Transfers/Tours any extra stop must be scheduled prior to the service date with an additional cost.We will provide a written confirmation voucher with balance due, via email, for each portion of your services.Debit and credit cards are accepted using the online secure payment system, in most cases. Some tours/transfers/products require deposit or full payment at time of booking.Private, non-stop, a/c transfer with an English speaking driver.When returning the equipment release your bracelet to avoid penalties.Įxtra transportation fee per family IF staying at any of these zones: Scan your bracelet at the assigned spots at the park.Make sure to bring a change of clothes as the driver will not let you in the vehicle if you are wet.Bring a swimsuit, hat, sunglasses, camera.Only biodegradable products insect repellentand sunblock are allowed at the Park.It will be required at check-in at the Park Bring a valid ID to match the name of your voucher.A copy of the passport will be required at check-in. All children MUST present an ID regardless of age.Children age: 5-11 years old pay child price.The driver will bring the exact number of entrance tickets per person booked.Be ready (a few minutes earlier) at the main entrance door by the bellman desk.Any extra stop or activity not purchased in this package.Xel-ha is All-Inclusive: all food from 5 restaurants and ice cream shop, drinks (alcoholic and non-alcoholic).Snorkeling gear, life jackets, restrooms, changing rooms, showers, lockers, towels.Scenic Tower -stairs or slide descent (131ft/40m) Resting areas with lounge chairs and hammocks. River floating, Zip-Line, Cliff of courage (16ft/5m) water jump, Cenotes, Melipona Bees.Public a/c round trip transportation (shared).Estimated arrival time in Cancun by 7:00 PM.Enjoy the Park until approximately 5:00 PM.Arrive at Xel-Ha Park by 10 AM, be ready for loads of adventure!.Pickup at most hotels or nearby location 7 AM - 9 AM.Xel-Ha is a Natural Wonder and its open-sea aquarium offers a myriad of land and water activities, ecological attractions, world-class restaurants, and countless more unimaginable experiences.
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